Store Policies

Is my information secure?

Your privacy is very important to Tienas.com so your personal information remains confidential. We have taken all necessary steps and precautions to protect all information we collect. Please see our Privacy Policy for more details.

How do I contact Tienas.com?

Visit our Contact Us page
Email us [email protected]

Do I have to pay sales tax?

We are required to charge sales tax on all orders shipped or billed within California. The tax rate is 8.75%. Orders shipped anywhere outside of California will not be charged sales tax.

Shipping & Returns

Has my order shipped?

You will be notified via email once your order has been shipped; if tracking information is available it will be provided in the email as well. Tienas.com has fast order processing which usually takes up to 3-5 business day from purchase.

How do I cancel my order?

To cancel your order please send us an email request as soon as possible, someone will get back to you within an hour of your email request if sent during business hours, otherwise someone will get back to you the next business day. Please note that for custom orders, canceling may not always be possible if work has already been performed. Also, due to our fast processing times, some orders may not be cancelled if it has already been processed and shipped.

How do I return my order?

• All opened returns are subject to a 15% restocking/processing fee.
• Original shipping charges are not refunded on returned items.
• Customers are responsible for all shipping charges back to Tienas.com on returned items, and Tienas.com will pay the shipping charges on the replacement or exchange item(s) going back.
• All products returned MUST be 100% complete:
  • Contain ALL original boxes and packing materials
  • Have original UPC codes on the manufacturer boxes
  • Contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.
• Tienas.com offers a 30-day return policy on all unopened items.
• Tienas.com recommends you fully insure your return shipment in case it is lost or damaged. (For your protection use a carrier that can provide you with proof of delivery.)
  • To prevent any dissatisfaction or returns Tienas offers free sales support to ensure you are getting the product you desire. Please contact us with any questions you may have prior to purchasing.
• Tienas does not accept returns on any of the following:
  • Custom Orders
  • Orders damaged during shipment
  • Opened Electronics
  • Opened CD/DVD/Media
  • Special Order Items
  • Books/Reading Material
  • One Time Use Items
  • Opened Accessories

Acceptance of Product

If your order arrives in a damaged box please do not accept it from the carrier, all orders shipped by Tienas.com are fully insured. If you accepted a damaged order please make sure to keep all original packaging to be examined by the carrier. Tienas.com will work with the carrier company to ensure a timely replacement for your order.

We proudly accept:

PayPal, MasterCard, Visa, AmericanExpress

Shop with Confidence

You can be sure that your information and transactions are protected by Secure Sockets Layer Encryption technology. Our Secure Sockets Layer (SSL) software is among the best available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. Please refer to our Privacy Policy for more information.

PayPal Verified

Verification increases the security of the PayPal network. As a verified member we have successfully completed PayPal's verification system to establish our identity with PayPal.

Privacy Policy

Our Commitment to Privacy

Your privacy is important to Tienas.com; to better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:

This notice applies to all information collected or submitted on the Tienas.com website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

• Name
• Address
• Email Address
• Phone Number
• Credit/Debit Card Information
• (etc.)

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

• Name
• Address
• Phone Number
• (etc.)

The Way We Use Information:

• We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
• We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
• We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.
• We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
• You can register with our website if you would like to receive updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.
• We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
• Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How You Can Access or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by logging in to your account with Tienas.com. You can correct factual errors in your personally identifiable information by editing your personal information in your account. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

Security

We use the latest technologies to ensure the security and safety of all your transactions with Tienas.com. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of information, we have put in place safeguards to secure the information we collect online. Our servers use encryption technology to protect the transfer of your credit card data to unauthorized parties. We use industry-recognized standards in transaction security to protect the information you provide when you make a purchase at Tienas.com.

Links to Other Sites

This Web site may contain links to other Web sites. Tienas.com is not responsible for the privacy practices or the content of such Web sites. We encourage you to review the privacy policies of all Web stores before registering for any products or services from that Web site.

Questions/Concerns

If after reading our Privacy Policy you have questions or concerns regarding any of the above statements, please contact our Customer Service Department at [email protected]